UBS & UBS key4

91.4K reviews
Content rating
PEGI 3
1M+
Downloads
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About this app

This is the UBS Mobile Banking App for all our UBS clients (excl. the United States and Australia) who can benefit from these digital services.
Please note, that the available functionalities of our app may vary depending on your domicile.

If you live in Switzerland, you can open a private or business account directly via the app.
Do you meet the requirements to use our Mobile Banking App?
•  You are client of a UBS Group company and benefit from UBS’s corresponding digital services.

How secure is our Mobile Banking App?
In short, UBS Mobile Banking provides state-of-the-art security.
How? Our security concept protects you fourfold. We uniquely identify you with the Access App or Access Card. By defining security settings and activating real-time notifications, you can increase security even more. Furthermore, we use artificial intelligence to check certain transactions for irregularities. And we help you use the internet safely – see our security recommendations on ubs.com/security.

Further information:
UBS Switzerland AG and other non-US subsidiaries of UBS Group AG have made the UBS Mobile Banking App ("App") available exclusively to existing clients that benefit from these services with the exception of US and Australian clients.
The fact that the App can be downloaded from the US or Australia and/or any other country’s Google App Store does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer for a client relationship between the person downloading the App and UBS Switzerland AG or other non-US subsidiaries of UBS Group AG.
With UBS & UBS key4 Mobile Banking the bank is on your smartphone.
Updated on
Oct 23, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Personal info, Financial info, and Device or other IDs
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

89.3K reviews
Eugenia Fomicheva
January 29, 2024
Worst app ever. Slow, unreliable, multiple updates needed way too often and take way to long to get installed, and half the time after such an update the functions that used to function don't function any more. Been trying to pay a bill tonight for about 30 min, used both UBS Twint app and normal Access app, installed annother update, been told the biometrics don't work etc etc - bill still unpaid. Hate this app.
8 people found this review helpful
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UBS AG
January 30, 2024
Hello Eugenia. Thank you for your feedback and please excuse the inconvenience. Should your issues persist, please call our support specialists on +41 848 848 064 so that they can help you 👷. Best, your UBS Team.
Vlad Pomonarev
July 6, 2024
The app is aquardly organized and is complete garbage when it comes to activating it on a new device. That meaning that none of the 2 options (mailed code or scanning the QR code from the old device) work. It just throws you out as a certain point and then you can start from scratch until you're eventually blocked. Needed to go into the bank to have them activate it in the end.
4 people found this review helpful
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UBS AG
July 8, 2024
Hello. Thank you for your feedback. We are sorry that you are not entirely satisfied with our app. Our team is always at work to improve it 👷. Please do not hesitate to contact us at ubs-mobilebanking@ubs.com to let us know what we could do better. Best, your UBS Team.
Patrice Faye
December 26, 2021
Does the job, but... - I have to leave the secured app, and log on the website, to access documents... Ridiculous! Why? - impossible to assign the same spending category to multiple items... Why? - internal account transfers are not reflected real time when processed. I get notified but the amounts are NOT updated in the app right away. Why?
1 person found this review helpful
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UBS AG
July 25, 2023
Hello Patrice. Thank you for your feedback and apologies for the delayed response. The app has been updated and improved in the meantime, and we hope that you don't experience the instabilities you mentioned anymore 👷. Please note that you can also access your banking documents by downloading the UBS Safe app. Best, your UBS Team.

What’s new

Small improvements and bug fixes.