myPhonak

136K reviews
Content rating
PEGI 3
1M+
Downloads
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
• Phonak Audéo™ E (EON) Sphere
• Phonak Audéo™ E (EON)
• Phonak CROS E (EON)
• Phonak Naída™ L-M
• Phonak Virto™ I (Infinio)
• Phonak Audéo™ I (Infinio)
• Phonak CROS™ I (Infinio)
• Phonak Sky™ L (Lumity)
• Phonak Naída™ L (Lumity)
• Phonak Terra™+
• Phonak CROS™ L (Lumity)
• Phonak Audéo Fit™ (Lumity)
• Phonak Slim™ L (Lumity)
• Phonak Audéo™ L (Lumity)
• Phonak Audéo Life™ (Lumity)
• Phonak CROS™ P (Paradise)
• Phonak Audéo Fit™ (Paradise)
• Phonak Audéo Life™ (Paradise)
• Phonak Virto™ P-312 (Paradise)
• Phonak Naída™ P (Paradise)
• Phonak Audéo™ P (Paradise)
• Phonak Audéo™ M (Marvel)
• Phonak Bolero™ M (Marvel)
• Phonak Virto™ M-312 (Marvel)
• Phonak Naída™ M-SP (Marvel)
• Phonak Naída™ Link M (Marvel)

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 10.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Personalized hearing experience and health data tracking
Updated on
Sep 28, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Health and fitness, App activity and 2 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

133K reviews
RavensGrey
November 24, 2025
Generally, the app is easy to use, but it's been unreliable since the last update. My Bluetooth will connect for calls half the time and require me to tap the connect to Bluetooth. I often have trouble connecting for music or video, and most of the time it won't connect at all. I've tried reinstalling everything but that didn't fix it. This is very frustrating.
165 people found this review helpful
Did you find this helpful?
Sonova AG
November 25, 2025
Hi, please visit this link for information on Bluetooth disconnection: https://product-support.phonak.com/s/article/Bluetooth-disconnect-and-reconnect?language=en_US Try rebooting your phone. If that doesn’t help, follow these steps: 1. Turn off aids 2. Forget device 3. Turn off Bluetooth 4. Turn on aids & pair again Regards, Sonova Support Team
Grateful Frog
March 11, 2021
App loses customization when I visit my hearing aid shop. Not great! Thank you for the reply. Perhaps you could leave the saved settings in place so that they could be used as a basis for updating? Maybe put a notification that they may not sound like they used to as a result of the hearing aid shop modifications? While we are talking about it, some more extensive documentation explaining what the various adjustments actually do, in technical terms, would be nice, at least for me.
11 people found this review helpful
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Sonova AG
March 11, 2021
Thank you for the feedback! Whenever the hearing aids are connected to the hearing care professional's fitting software- any custom settings you have made are deleted from the app. This is because changes by your hearing care professional to the hearing aid settings have an effect on the baseline settings within the Remote Control functionality.
A Google user
February 28, 2020
They worked fine for a week, then the right aid stopped a few times. Now the problem is with pairing and connection to my phone. I cannot connect both devices to my phone, despite having unpairing them and reloading the app. In the how to video, there is a select button for the two together, I have separate 'select ' for each one. Whichever I choose, the other is ignored so I only have control over one device.
5 people found this review helpful
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Sonova AG
March 5, 2020
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at apps@sonova.com? We'll get you up and running.

What’s new

New and improved functions:
• Bug fixes and improvements

Thank you for using myPhonak!

App support

About the developer
Sonova AG
apps@sonova.com
Laubisrütistrasse 28 8712 Stäfa Switzerland
+41 58 928 01 01
EU medical device information
myPhonak (SRN: CH-MF-000015958)
Sonova AG
Laubisrütistrasse 28, CH-8712 STÄFA, SWITZERLAND
UDI-DI: 07613389APPSND

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