
Borja Fernandez
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I spent over 2 hours struggling to finalize an exchange request because of a technical bug on their platform. Once the exchange was officially approved, I spent several more hours preparing — packing luggage, arranging bedding, and then getting everything ready at the apartment as I had already entered it Then, without previous warning, the exchange was cancelled. I had already paid, and no refund was issued. Their response from a guy named Franck? Essentially, “it’s not our problem.”
6 people found this review helpful
HomeExchange
December 12, 2025
Hello Borja Fernandez
Thank you for leaving a review. We are genuinely sorry that your experience has been so frustrating and stressful, especially after you dedicated so much time and effort to preparing your exchange. Spending hours dealing with technical bugs and then having an unexpected cancellation after approval and payment, with no refun...

A Google user
The app has become much much better lately. You can now see who you've already contacted before opening the profile, also a very useful feature is when you contact another member, your last custom message appears in the message field with the name of the member automatically filled in. This makes it much easier and faster to contact other members. The notification system has also improved. Well done guys. It's about time your app lives up to the service!
14 people found this review helpful
HomeExchange
October 3, 2019
Dear David,
Thank you for your message.
Our product team is constantly working on improving the functionality of the site and the App.
Feel free to provide us with feedback about your thoughts and concerns related to the service.
Regards,

Pierre COSTINI
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Amazing community thanks to which I discovered nice places and nice people ! -1 star until there is a way to filter out people who ask for mandatory hidden costs for cleaning or whatever excuse they find. Edit: -2 stars now that app-login is broken if you don't use a Chromium based default browser. The app just became unusable on my phone.
2 people found this review helpful
HomeExchange
September 8, 2026
Thank you for your feedback and for highlighting the positive experiences you’ve had with our community. Cleaning fees must be clearly stated in the listing and agreed before an exchange is finalised, and separate charges for utilities are not permitted.
We’re also sorry to hear about the login issue and appreciate you bringing it to our attent...